Terms of Service
Last updated: 22 July 2026
What these terms cover
- The AllaMenu restaurant dashboard app —
com.allamenu.app
- The Menu Points wallet app —
com.allamenu.wallet
- The AllaMenu customer web menu at allamenu.com
1. Acceptance of Terms
By accessing or using the AllaMenu platform ("Service"), you agree to be bound by these
Terms of Service. If you do not agree, do not use the Service. These terms apply to all
users, including restaurant owners, staff members, and end customers.
2. Description of Service
AllaMenu provides a SaaS platform for restaurants and food businesses, including:
- QR-based digital menu for customers
- Point of Sale (POS) system for staff
- Kitchen Display System (KDS) for kitchen operations
- Order management and tracking
- Table management and QR code generation
- Analytics and reporting
- Inventory management
- The Menu Points loyalty programme and wallet app
3. Account Registration
- You must provide accurate and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorised use of your account
- One restaurant account may have multiple staff members with different roles and permissions
- Menu Points wallet accounts are identified by a phone number verified with a one-time
password. You must not create an account using a phone number you do not control.
4. Subscription & Billing
- AllaMenu offers subscription plans with varying feature sets and limits
- Subscriptions are billed monthly unless otherwise agreed
- You may upgrade or downgrade your plan at any time; changes take effect at the next billing cycle
- Failure to pay may result in suspension or termination of your account
- Refunds are handled on a case-by-case basis
- Free trial periods, if offered, will be clearly communicated with their duration
Subscription plans apply to restaurants. The Menu Points wallet app is free for customers
to use.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose
- Upload content that is offensive, harmful, or violates third-party rights
- Attempt to gain unauthorised access to other accounts or systems
- Interfere with the proper functioning of the Service
- Resell or redistribute the Service without written permission
- Use automated tools to scrape or extract data from the platform
- Manipulate the loyalty programme through fraudulent, automated, or duplicate transactions
6. Content Ownership
- You retain ownership of all content you upload (menu items, images, restaurant information)
- You grant AllaMenu a license to display and process your content as needed to provide the Service
- AllaMenu retains ownership of the platform, its code, design, and branding
- You are responsible for ensuring you have the right to use any content you upload
7. Loyalty Points
- Points have no cash value, are not property, and cannot be exchanged
for money, sold, or transferred between accounts.
- Points are issued and honoured by the participating restaurant, not by AllaMenu.
AllaMenu operates the technical platform that records them.
- Points may expire. Where an expiry period applies, it is shown in the
wallet app.
- Points awarded on an order that is later refunded or cancelled may be reversed.
- We may adjust or remove points that were awarded in error or obtained through
fraudulent or abusive activity.
- If a participating restaurant leaves the platform or closes, points held with that
restaurant may no longer be redeemable.
- Deleting your wallet account permanently forfeits any unredeemed points.
8. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted service. We may
perform maintenance that temporarily affects availability. We are not liable for losses
caused by service interruptions, whether planned or unplanned.
9. Data & Privacy
Your use of the Service is also governed by our Privacy Policy,
which describes how we collect, use, and protect your information.
10. Limitation of Liability
To the maximum extent permitted by law, AllaMenu shall not be liable for any indirect,
incidental, special, or consequential damages arising from your use of the Service,
including but not limited to lost profits, lost data, or business interruption.
Our total liability for any claim arising from the Service shall not exceed the amount you
paid us in the 12 months preceding the claim.
11. Termination
- You may cancel your subscription at any time from the dashboard
- You may request deletion of your wallet account at any time — see the
Privacy Policy
- We may suspend or terminate accounts that violate these terms
- Upon termination, your data will be retained for 30 days, after which it may be permanently deleted
- Sections on liability, ownership, and disputes survive termination
12. Changes to Terms
We may modify these Terms at any time. We will notify registered users of material changes
via email or in-app notification, and update the date at the top of this page. Continued
use of the Service after changes constitutes acceptance of the new terms.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the
Hashemite Kingdom of Jordan. Any disputes arising from these Terms shall be resolved in
the courts of Amman, Jordan.
14. Contact Us
For questions about these Terms of Service, contact us at: